They have this feeling that the customer is always right, even if they act like idiots. Things like tact and general morals are often invisible in such situations.
But Austin Sims wants to bring ethics back into business dealings. Use a strategy based on how customers interact with cashiers and servers.
“I’ve decided, because I have to resolve all the grievances in the world, to start charging more people who haven’t taken the time to say hello and reach out and realize that we’re all behind the table. “, Austin told WDBJ7.
We will discuss its coffee prices as an example. Its new label listed the cost of the coffee as $5. So if a customer walks up to the person and just says “Small coffee”, they’ll have to pay $5 for that small coffee. The price of a “small coffee please” has been reduced to $3.
In other words, a nice bonus when ordering a small coffee will lower the price by $2. Coffee is only $1.75 if the person says “Hi. A small cup of coffee please.” So you can see that the methods that showed the most morality got the biggest discounts.
The new strategy has certainly made some people rethink their behavior as the post has gone viral around the world. A newspaper in England even published an article about Simms’ strategy, according to WDBJ7.
We can be sure that at least some of the customers have changed their behavior, and that’s a good thing, even if they’re only doing it to get a discounted coffee. The more I do something, the more I get used to it.
So this little strategy your employer uses can actually make a lot of people nicer all the time.
The label he started ended up focusing on online coffee.
When someone asked the trader for a comment on his strategy, he said he decided to solve the world’s grievances by starting with the small things. He wanted to start charging people more when they didn’t take the time to greet others and connect as human beings.
We can probably expect this store owner to do more things to encourage people to use manners, kindness
